Privacy Policy AWClub — Your Personal Data Protection

1Introduction and Scope of the Privacy Policy

AWClub ("we", "Platform") values the trust you place in us when you register and use our services. This Privacy Policy explains our practices for handling users' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable legal requirements.

This policy applies to all users who access the AWClub website, use our mobile app, or interact with any of the services we offer. It covers all information collected through our platform, including during registration, daily use, and any communications with our support team.

We are committed to protecting your privacy at every stage of your interaction with awclub. Every decision we make regarding data handling is made with the interests and security of our users as the priority. If you have any questions after reading this document, our support team is ready to assist.

2Types of Personal Data We Collect

AWClub collects your personal data through several channels. Below is a comprehensive overview of the types of data we collect and their sources:

We only collect data that is strictly necessary for platform operations and legal compliance. awclub does not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.

3How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. AWClub uses your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your user account, including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service Providers: Ensuring you have access to all games, promotions, and platform features you are entitled to enjoy.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activity.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to awclub as an online wagering platform.
• Service Improvement: Analysing usage patterns to improve the quality of the user experience and develop new features.
• Communication: Sending important notifications about your account, transactions, policy updates, and promotional offers (with your consent).
• Customer Support: Addressing enquiries, complaints, and technical support requests more effectively.

4Data Sharing with Third Parties

AWClub does not sell your personal data to any party. However, in the course of operating the platform, we may share certain information with the following parties under limited and controlled circumstances:

• Payment Providers: Information required to process deposits and withdrawals is shared with licensed and trusted banks and e-wallet providers.
• Technical Service Providers: Technology companies providing platform infrastructure, cloud services, and analytics tools that help us operate efficiently.
• Identity Verification: Third-party services that assist us in securely conducting KYC processes and document verification.
• Legal Authority: We will disclose the required information to government authorities or law enforcement when required to do so by law or court order.

All third parties we work with are bound by strict confidentiality agreements and are required to uphold data protection standards equal to or exceeding our own. AWClub is responsible for ensuring these third parties fulfil their data protection obligations.

5Cookies, Tracking Technologies, and Analytics

AWClub uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as the platform will not function properly without them.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to ensure a smoother experience on your next visit.
• Analytics Cookies: Helping us understand how users interact with the platform, which pages are visited most frequently, and where users encounter difficulties. This information is used in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and automated bot behavior.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the AWClub platform. For more information on managing cookies, refer to your web browser's help guide.

6Data Security Measures We Practise

AWClub continuously invests in security infrastructure to protect your personal data. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Passwords are stored in hashed form using the bcrypt algorithm — even we cannot view your original password.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• 24/7 security monitoring by the awclub cybersecurity team to detect real-time threats.
• Penetration testing conducted periodically by independent third parties.
• Role-based access control for all internal systems.
• Tested incident response procedures to ensure swift action in the event of a data breach.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by AWClub:

To exercise any of the above rights, please contact the AWClub support team via live chat or official email. We will process your request within 30 business days. In some cases, we may require additional identity verification before processing your request.

8Data Retention Period

AWClub retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and in use.
• Data After Account Closure: Basic records are retained for a minimum of 7 years after account closure in compliance with Malaysia's anti-money laundering legal requirements.
• Financial Transaction Data: Retained for a minimum of 7 years for audit and legal compliance purposes.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Log Data: System logs are retained for 90 days and then automatically deleted.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer required, AWClub securely deletes it using methods that ensure it cannot be recovered. The deletion process follows a set schedule and is audited regularly.

9Third-Party Links and Services

The AWClub platform may contain links or integrations with third-party services such as game providers, payment processors, and analytics tools. Please be aware that:

• AWClub's Privacy Policy applies only to the AWClub platform itself, not to third-party websites or services.
• Each third-party game provider integrated with AWClub has its own privacy policy governing how they handle data.
• AWClub is not responsible for the privacy practices of third parties and recommends that you read their privacy policies before engaging with their services.
• All third-party providers integrated with AWClub undergo a rigorous vetting process and are required to comply with the minimum security standards set by AWClub.

10Contact Us About Privacy

AWClub takes every privacy inquiry and concern seriously. If you wish to exercise your rights, report a privacy concern, or seek further clarification on any part of this Privacy Policy, you may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the AWClub platform — the fastest way to get immediate assistance.
• Privacy Email: Send your written enquiry to our official email address and we will respond within 24–48 business hours.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and account security.

If you are dissatisfied with how we handle your privacy enquiry, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority.

AWClub reserves the right to modify this Privacy Policy from time to time. Any significant changes will be communicated to you via email or in-platform notification at least 7 days before taking effect. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.